Orders and Returns
Order Shipment - All orders made are typically shipped our within the same or the next day. International orders arrival depends on the custom and border control processes and regulations. However we work with renowned international courier companies and ensure that our customers receive their products in the shortest possible time. As an example: a typical shipment from Qatar to KSA may take anywhere between 3-5 days.
Changes to the order – Once the order is placed and the monetary transaction is made, it is not possible to change the order/cart. Therefore please double check the final cart at the time of checkout.
Exchange – In the interest of our customers we ensure all customers get new products first hand. Therefore, goods once sold are not eligible for exchange or return.
Stock availability – Some ‘exclusive’ products will allow customers to ‘pre-order’ their product even before it gets launched. This feature will be available only on limited products during promotions.
Gift-wrapping – All our products come in professionally packed and branded boxes of high quality. We do not offer customized gift-wrapping for any orders.
Samples – We do not provide free samples.